hamid zarghami
332 lines
18 KiB
TypeScript
332 lines
18 KiB
TypeScript
import { FC, Fragment, useState } from 'react'
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import { useTranslation } from 'react-i18next'
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import Input from '../../components/Input'
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import Textarea from '../../components/Textarea'
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import UploadBox from '../../components/UploadBox'
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import Button from '../../components/Button'
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import { CloseCircle, InfoCircle, Paperclip2 } from 'iconsax-react'
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import { useNavigate, useParams } from 'react-router-dom'
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import { useAddMessageTicket, useCloseTicket, useGetMessages } from './hooks/useTicketData'
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import PageLoading from '../../components/PageLoading'
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import moment from 'moment-jalaali'
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import { useFormik } from 'formik'
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import { AddMessageTicketType, TicketMessageType } from './types/TicketTypes'
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import * as Yup from 'yup'
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import { toast } from '../../components/Toast';
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import { ErrorType } from '../../helpers/types'
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import { clx } from '../../helpers/utils'
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import { Pages } from '../../config/Pages'
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import { useMultiUpload } from '../service/hooks/useServiceData'
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import ReferTicket from './components/ReferTicket'
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import CreateTaskFromTicket from './components/CreateTaskFromTicket'
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const TicketDetail: FC = () => {
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const { t } = useTranslation('global')
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const navigate = useNavigate()
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const { id } = useParams()
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const getMessages = useGetMessages(id ? id : '')
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const [files, setFiles] = useState<File[]>([])
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const addMessage = useAddMessageTicket(id ? id : '')
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const multiUpload = useMultiUpload()
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const [isResetFiles, setIsResetFiles] = useState<boolean>(false)
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const closeTicket = useCloseTicket()
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const formik = useFormik<AddMessageTicketType>({
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initialValues: {
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content: '',
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attachmentUrls: [],
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},
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validationSchema: Yup.object().shape({
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content: Yup.string().required(t('errors.required')),
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}),
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onSubmit: async (values) => {
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if (files.length > 0) {
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const images = new FormData()
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files.forEach(file => {
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images.append('files', file)
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})
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await multiUpload.mutateAsync(images, {
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onSuccess: async (data) => {
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values.attachmentUrls = await data.data.map((item: { url: string }) => item?.url)
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},
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onError: (error: ErrorType) => {
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toast(error.response?.data?.error?.message[0] ?? t('error'), 'error')
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}
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})
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} else {
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delete values.attachmentUrls
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}
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addMessage.mutate(values, {
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onSuccess: () => {
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toast(t('success'), 'success')
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formik.resetForm()
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setFiles([])
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setIsResetFiles(true)
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setTimeout(() => {
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setIsResetFiles(false)
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}, 1000);
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},
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onError: (error: ErrorType) => {
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toast(error.response?.data?.error?.message[0] ?? t('error'), 'error')
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}
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})
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},
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})
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const hadleCloseTicket = () => {
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closeTicket.mutate(id ? id : '', {
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onSuccess: () => {
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toast(t('success'), 'success')
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navigate(Pages.ticket.list)
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},
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onError: (error: ErrorType) => {
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toast(error.response?.data?.error?.message[0] ?? t('error'), 'error')
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}
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})
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}
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return (
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<div className='mt-4'>
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<div className='flex gap-1'>
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<div>{t('ticket.ticket_number')}</div>
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<div>{getMessages.data?.data?.ticket?.numericId}</div>
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</div>
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{
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getMessages.isPending ?
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<PageLoading />
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:
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<div className='flex xl:flex-row flex-col-reverse gap-6 xl:mt-8 mt-6'>
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<div className='flex-1 bg-white py-8 xl:px-10 px-4 rounded-3xl'>
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<div className='gap-6 rowTwoInput'>
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<Input
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label={t('ticket.select_your_service')}
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value={getMessages.data?.data?.ticket?.danakService?.name || '-'}
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readOnly
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/>
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<Input
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label={t('ticket.user_name')}
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value={getMessages.data?.data?.ticket?.user?.firstName + ' ' + getMessages.data?.data?.ticket?.user?.lastName}
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readOnly
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/>
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<Input
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label={t('ticket.user_plan')}
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value={getMessages.data?.data?.supportPlan?.userSupportPlan?.supportPlan?.name}
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readOnly
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/>
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</div>
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<div className='mt-8 xl:text-sm text-xs'>
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{getMessages.data?.data?.ticket?.subject}
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</div>
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{
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getMessages.data?.data?.messages.map((item: TicketMessageType) => {
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if (item?.author?.roles[0]?.name === 'user') {
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return (
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<div key={item.id} className='mt-6 xl:text-sm text-xs bg-[#F6F7FA] p-6 rounded-3xl rounded-tr-none xl:max-w-[70%] max-w-[90%]'>
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<div className='leading-7 whitespace-pre-line'>
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{item.content}
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</div>
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<div className='flex dltr end mt-6 text-xs text-description'>
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{moment(item.createdAt).format('jYYYY-jMM-jDD HH:mm')}
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</div>
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<div className='flex gap-2 flex-wrap text-sm'>
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{
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item.attachments && item?.attachments?.map((item, index: number) => {
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return (
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<div className='text-[#0047FF] mt-2 flex gap-1 items-center' key={item.id}>
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<Paperclip2 size={20} color='#0047FF' />
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<a href={item.attachmentUrl} target='_blank' rel='noreferrer'>
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{t('attach') + ' ' + Number(index + 1)}
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</a>
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</div>
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)
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})
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}
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</div>
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</div>
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)
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} else {
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return (
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<div className='w-full flex justify-end'>
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<div className='mt-6 xl:text-sm text-xs bg-[#EBEDF5] p-6 rounded-3xl rounded-tl-none xl:max-w-[70%] max-w-[90%]'>
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<div className='flex gap-1'>
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<div className='font-bold'>
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{t('ticket.expert')}
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</div>
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<div>{item.author?.firstName + ' ' + item?.author?.lastName}</div>
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</div>
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<div className='leading-7 mt-4 whitespace-pre-line'>
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{item.content}
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</div>
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<div className='flex dltr mt-6 text-xs text-description'>
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{moment(item.createdAt).format('jYYYY-jMM-jDD HH:mm')}
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</div>
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<div className='flex gap-2 flex-wrap text-sm'>
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{
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item.attachments && item?.attachments?.map((item, index: number) => {
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return (
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<div className='text-[#0047FF] mt-2 flex gap-1 items-center' key={item.id}>
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<Paperclip2 size={20} color='#0047FF' />
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<a href={item.attachmentUrl} target='_blank' rel='noreferrer'>
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{t('attach') + ' ' + Number(index + 1)}
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</a>
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</div>
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)
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})
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}
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</div>
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<div className='flex gap-2'></div>
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</div>
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</div>
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)
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}
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})
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}
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{
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getMessages.data?.data?.ticket?.status !== 'CLOSED' &&
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<Fragment>
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<div className='mt-9'>
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<Textarea
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label={t('ticket.answer')}
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placeholder={t('ticket.your_description')}
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value={formik.values.content}
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onChange={formik.handleChange}
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name='content'
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error_text={formik.touched.content && formik.errors.content ? formik.errors.content : ''}
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/>
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</div>
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<div className='mt-7'>
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<UploadBox
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label={t('ticket.attachment')}
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onChange={setFiles}
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isMultiple
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isReset={isResetFiles}
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/>
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</div>
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<div className='flex justify-end mt-6'>
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<Button
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label={t('ticket.send')}
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className='max-w-[100px]'
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onClick={() => formik.handleSubmit()}
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isLoading={addMessage.isPending || multiUpload.isPending}
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/>
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</div>
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</Fragment>
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}
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<div className='h-8'></div>
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</div>
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<div className={`h-fit lg:sticky left-0 lg:top-0 xl:w-sidebar w-full`}>
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{
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getMessages.data?.data?.ticket?.status !== 'CLOSED' &&
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<div className='bg-white xl:p-6 p-4 rounded-3xl flex gap-4'>
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<Button
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label={t('ticket.send_answer')}
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className='text-xs xl:h-10 h-8'
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/>
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<Button
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className='bg-[#D52903] xl:h-10 h-8'
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onClick={hadleCloseTicket}
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isLoading={closeTicket.isPending}
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>
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<div className='flex gap-2 text-xs items-center'>
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<CloseCircle
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color='white'
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size={20}
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/>
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<div>
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{t('ticket.close_ticket')}
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</div>
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</div>
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</Button>
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</div>
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}
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<div className={clx(
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'bg-white p-6 rounded-3xl mt-8',
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getMessages.data?.data?.ticket?.status === 'CLOSED' && 'mt-0'
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)}>
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<div className='flex justify-between'>
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<div className='text-sm'>
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{t('ticket.info_ticket')}
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</div>
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<div className={clx(
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'h-7 px-3 rounded-xl flex items-center text-xs bg-green-100 text-green-400',
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getMessages.data?.data?.ticket?.status === 'PENDING' && 'bg-orange-100 text-orange-700',
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getMessages.data?.data?.ticket?.status === 'CLOSED' && 'bg-red-100 text-red-400'
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)}>
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{t(`ticket.${getMessages.data?.data?.ticket?.status}`)}
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</div>
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</div>
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<div className='mt-14 text-xs w-full'>
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<div className='flex justify-between text-description'>
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<div>{t('ticket.ticket_number')}</div>
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<div>
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{getMessages.data?.data?.ticket?.numericId}
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</div>
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</div>
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<div className='flex mt-6 justify-between text-description'>
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<div>{t('ticket.asignto')}</div>
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<div>
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{getMessages.data?.data?.ticket?.assignedTo ? getMessages.data?.data?.ticket?.assignedTo?.firstName + ' ' + getMessages.data?.data?.ticket?.assignedTo?.lastName : ''}
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</div>
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</div>
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<div className='flex mt-6 justify-between text-description'>
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<div>{t('date')}</div>
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<div className='dltr'>
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{moment(getMessages.data?.data?.ticket?.createdAt).format('jYYYY/jMM/jDD HH:mm')}
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</div>
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</div>
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<div className='flex mt-6 justify-between text-description'>
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<div>{t('ticket.category')}</div>
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<div>
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{getMessages.data?.data?.ticket?.category?.title}
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</div>
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</div>
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<div className='flex mt-6 justify-between text-description'>
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<div>{t('ticket.priority')}</div>
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<div>
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{getMessages.data?.data?.ticket?.priority === 'low' ? t('ticket.low') : getMessages.data?.data?.ticket?.priority === 'medium' ? t('ticket.medium') : t('ticket.high')}
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</div>
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</div>
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</div>
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<div className='mt-10 border-t text-xs pt-5 border-border items-center flex gap-2'>
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<InfoCircle size={20} color='black' />
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<div>
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{t('ticket.update_sms')}
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</div>
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</div>
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</div>
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{
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getMessages.data?.data?.ticket?.status !== 'CLOSED' &&
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<CreateTaskFromTicket
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ticketId={id ?? ''}
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ticketSubject={getMessages.data?.data?.ticket?.subject ?? ''}
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/>
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}
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{
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<ReferTicket refetch={getMessages.refetch} />
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}
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</div>
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</div>
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}
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</div>
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)
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}
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export default TicketDetail |