diff --git a/src/modules/tickets/providers/tickets.service.ts b/src/modules/tickets/providers/tickets.service.ts
index f80addd..a008674 100755
--- a/src/modules/tickets/providers/tickets.service.ts
+++ b/src/modules/tickets/providers/tickets.service.ts
@@ -270,6 +270,8 @@ export class TicketsService {
 
       if (isAdmin && ticket.status === TicketStatus.PENDING) {
         ticket.status = TicketStatus.ANSWERED;
+      } else if (!isAdmin && ticket.status === TicketStatus.ANSWERED) {
+        ticket.status = TicketStatus.PENDING;
       }
 
       await queryRunner.manager.save(Ticket, ticket);