diff --git a/src/app.module.ts b/src/app.module.ts
index 11f5936..407468a 100644
--- a/src/app.module.ts
+++ b/src/app.module.ts
@@ -18,6 +18,7 @@ import { AnnouncementsModule } from "./modules/announcements/announcement.module
 import { AuthModule } from "./modules/auth/auth.module";
 import { BusinessesModule } from "./modules/businesses/businesses.module";
 import { CompaniesModule } from "./modules/companies/companies.module";
+import { CriticismModule } from "./modules/criticisms/criticisms.module";
 import { IndustriesModule } from "./modules/industries/industries.module";
 import { InvoicesModule } from "./modules/invoices/invoices.module";
 import { NotificationModule } from "./modules/notifications/notifications.module";
@@ -55,6 +56,7 @@ import { UtilsModule } from "./modules/utils/utils.module";
     InvoicesModule,
     BusinessesModule,
     AnnouncementsModule,
+    CriticismModule,
   ],
   // providers: [
   //   {
diff --git a/src/modules/businesses/entities/business.entity.ts b/src/modules/businesses/entities/business.entity.ts
index b775f2a..d777a5b 100644
--- a/src/modules/businesses/entities/business.entity.ts
+++ b/src/modules/businesses/entities/business.entity.ts
@@ -3,6 +3,7 @@ import { Cascade, Collection, Entity, EntityRepositoryType, OneToMany, Property,
 import { BaseEntity } from "../../../common/entities/base.entity";
 import { Announcement } from "../../announcements/entities/announcement.entity";
 import { Company } from "../../companies/entities/company.entity";
+import { Criticism } from "../../criticisms/entities/criticism.entity";
 import { Industry } from "../../industries/entities/industry.entity";
 import { Invoice } from "../../invoices/entities/invoice.entity";
 import { TicketCategory } from "../../tickets/entities/ticket-category.entity";
@@ -39,5 +40,8 @@ export class Business extends BaseEntity {
   @OneToMany(() => Announcement, (announcement) => announcement.business)
   announcements = new Collection<Announcement>(this);
 
+  @OneToMany(() => Criticism, (criticism) => criticism.business)
+  criticisms = new Collection<Criticism>(this);
+
   [EntityRepositoryType]?: BusinessRepository;
 }
diff --git a/src/modules/criticisms/DTO/create-criticism.dto.ts b/src/modules/criticisms/DTO/create-criticism.dto.ts
new file mode 100755
index 0000000..dbffc4b
--- /dev/null
+++ b/src/modules/criticisms/DTO/create-criticism.dto.ts
@@ -0,0 +1,25 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { IsNotEmpty, IsOptional, IsString, IsUrl } from "class-validator";
+
+import { CriticismMessage } from "../../../common/enums/message.enum";
+
+export class CreateCriticismDto {
+  @IsNotEmpty({ message: CriticismMessage.TITLE_IS_REQUIRED })
+  @IsString({ message: CriticismMessage.TITLE_STRING })
+  @ApiProperty({ type: String, description: "title of criticism", example: "انتقاد بابت مشکلات" })
+  title: string;
+
+  @IsNotEmpty({ message: CriticismMessage.CONTENT_IS_REQUIRED })
+  @IsString({ message: CriticismMessage.CONTENT_IS_STRING })
+  @ApiProperty({ type: String, description: "description of criticism", example: "متن انتقاد" })
+  content: string;
+
+  @IsOptional()
+  @IsNotEmpty({ message: CriticismMessage.FILES_IS_REQUIRED })
+  @IsUrl({ protocols: ["http", "https"], require_protocol: true }, { message: CriticismMessage.FILES_SHOULD_BE_URL, each: true })
+  @ApiProperty({
+    description: "The ulr of the criticism files",
+    example: ["https://example.com/image1.png", "https://example.com/image2.png"],
+  })
+  files: string[];
+}
diff --git a/src/modules/criticisms/DTO/search-criticism-query.dto.ts b/src/modules/criticisms/DTO/search-criticism-query.dto.ts
new file mode 100755
index 0000000..10abcd1
--- /dev/null
+++ b/src/modules/criticisms/DTO/search-criticism-query.dto.ts
@@ -0,0 +1,17 @@
+import { ApiPropertyOptional } from "@nestjs/swagger";
+import { IsDateString, IsOptional, IsString } from "class-validator";
+
+import { PaginationDto } from "../../../common/DTO/pagination.dto";
+import { CriticismMessage } from "../../../common/enums/message.enum";
+
+export class SearchCriticismQueryDto extends PaginationDto {
+  @IsOptional()
+  @IsDateString()
+  @ApiPropertyOptional({ description: "since query", example: "2025-01-27" })
+  since?: string;
+
+  @IsOptional()
+  @IsString({ message: CriticismMessage.SEARCH_QUERY_STRING })
+  @ApiPropertyOptional({ description: "Search query", example: "search query" })
+  q?: string;
+}
diff --git a/src/modules/criticisms/criticisms.controller.ts b/src/modules/criticisms/criticisms.controller.ts
new file mode 100755
index 0000000..6932921
--- /dev/null
+++ b/src/modules/criticisms/criticisms.controller.ts
@@ -0,0 +1,43 @@
+import { Body, Controller, Delete, Get, Param, Post, Query, UseInterceptors } from "@nestjs/common";
+import { ApiOperation } from "@nestjs/swagger";
+
+import { CreateCriticismDto } from "./DTO/create-criticism.dto";
+import { SearchCriticismQueryDto } from "./DTO/search-criticism-query.dto";
+import { CriticismsService } from "./providers/criticisms.service";
+import { AuthGuards } from "../../common/decorators/auth-guard.decorator";
+import { BusinessDec } from "../../common/decorators/business.decorator";
+import { UserDec } from "../../common/decorators/user.decorator";
+import { ParamDto } from "../../common/DTO/param.dto";
+import { BusinessInterceptor } from "../../core/interceptors/business.interceptor";
+import { Business } from "../businesses/entities/business.entity";
+
+@Controller("criticisms")
+@UseInterceptors(BusinessInterceptor)
+@AuthGuards()
+export class CriticismController {
+  constructor(private readonly criticismService: CriticismsService) {}
+
+  @ApiOperation({ summary: "Create a new criticism" })
+  @Post()
+  create(@Body() createDto: CreateCriticismDto, @UserDec("id") userId: string, @BusinessDec() business: Business) {
+    return this.criticismService.create(createDto, userId, business);
+  }
+
+  @ApiOperation({ summary: "Get all Criticism (admin)" })
+  @Get()
+  findAll(@Query() queryDto: SearchCriticismQueryDto, @BusinessDec("id") businessId: string) {
+    return this.criticismService.findAll(queryDto, businessId);
+  }
+
+  @ApiOperation({ summary: "Get one Criticism with id (admin)" })
+  @Get(":id")
+  fineOne(@Param() paramDto: ParamDto, @BusinessDec("id") businessId: string) {
+    return this.criticismService.findOneAndMarkAsRead(paramDto.id, businessId);
+  }
+
+  @ApiOperation({ summary: "Delete one Criticism with id (admin)" })
+  @Delete(":id")
+  delete(@Param() paramDto: ParamDto, @BusinessDec("id") businessId: string) {
+    return this.criticismService.delete(paramDto.id, businessId);
+  }
+}
diff --git a/src/modules/criticisms/criticisms.module.ts b/src/modules/criticisms/criticisms.module.ts
new file mode 100755
index 0000000..c71d8bd
--- /dev/null
+++ b/src/modules/criticisms/criticisms.module.ts
@@ -0,0 +1,17 @@
+import { MikroOrmModule } from "@mikro-orm/nestjs";
+import { Module } from "@nestjs/common";
+
+import { CriticismController } from "./criticisms.controller";
+import { CriticismFile } from "./entities/criticism-file.entity";
+import { Criticism } from "./entities/criticism.entity";
+import { CriticismsService } from "./providers/criticisms.service";
+import { BusinessesModule } from "../businesses/businesses.module";
+import { UsersModule } from "../users/users.module";
+
+@Module({
+  imports: [MikroOrmModule.forFeature([Criticism, CriticismFile]), UsersModule, BusinessesModule],
+  providers: [CriticismsService],
+  controllers: [CriticismController],
+  exports: [CriticismsService],
+})
+export class CriticismModule {}
diff --git a/src/modules/criticisms/entities/criticism-file.entity.ts b/src/modules/criticisms/entities/criticism-file.entity.ts
new file mode 100755
index 0000000..9ed4bb3
--- /dev/null
+++ b/src/modules/criticisms/entities/criticism-file.entity.ts
@@ -0,0 +1,16 @@
+import { Entity, EntityRepositoryType, ManyToOne, Property } from "@mikro-orm/postgresql";
+
+import { Criticism } from "./criticism.entity";
+import { BaseEntity } from "../../../common/entities/base.entity";
+import { CriticismFileRepository } from "../repositories/criticisms-file.repository";
+
+@Entity({ repository: () => CriticismFileRepository })
+export class CriticismFile extends BaseEntity {
+  @Property({ type: "varchar", length: 255 })
+  fileUrl!: string;
+
+  @ManyToOne(() => Criticism, { nullable: false, deleteRule: "cascade" })
+  criticism!: Criticism;
+
+  [EntityRepositoryType]?: CriticismFileRepository;
+}
diff --git a/src/modules/criticisms/entities/criticism.entity.ts b/src/modules/criticisms/entities/criticism.entity.ts
new file mode 100755
index 0000000..81d4a7f
--- /dev/null
+++ b/src/modules/criticisms/entities/criticism.entity.ts
@@ -0,0 +1,34 @@
+import { Cascade, Collection, Entity, EntityRepositoryType, Index, ManyToOne, OneToMany, Opt, Property } from "@mikro-orm/core";
+
+import { CriticismFile } from "./criticism-file.entity";
+import { BaseEntity } from "../../../common/entities/base.entity";
+import { Business } from "../../businesses/entities/business.entity";
+import { User } from "../../users/entities/user.entity";
+import { CriticismRepository } from "../repositories/criticisms.repository";
+
+@Entity({ repository: () => CriticismRepository })
+export class Criticism extends BaseEntity {
+  @Property({ type: "int", autoincrement: true })
+  numericId!: number & Opt;
+
+  @Index()
+  @Property({ type: "varchar", length: 150, nullable: false })
+  title!: string;
+
+  @Property({ type: "text", nullable: false })
+  content!: string;
+
+  @ManyToOne(() => User, { nullable: false, deleteRule: "cascade" })
+  user!: User;
+
+  @Property({ type: "boolean", default: false })
+  isRead!: boolean & Opt;
+
+  @OneToMany(() => CriticismFile, (criticismFile) => criticismFile.criticism, { eager: true, cascade: [Cascade.PERSIST, Cascade.REMOVE] })
+  files = new Collection<CriticismFile>(this);
+
+  @ManyToOne(() => Business, { nullable: false, deleteRule: "cascade" })
+  business!: Business;
+
+  [EntityRepositoryType]?: CriticismRepository;
+}
diff --git a/src/modules/criticisms/providers/criticisms.service.ts b/src/modules/criticisms/providers/criticisms.service.ts
new file mode 100755
index 0000000..56444ab
--- /dev/null
+++ b/src/modules/criticisms/providers/criticisms.service.ts
@@ -0,0 +1,99 @@
+import { EntityManager, QueryOrder } from "@mikro-orm/postgresql";
+import { BadRequestException, Injectable } from "@nestjs/common";
+
+import { CommonMessage, CriticismMessage } from "../../../common/enums/message.enum";
+import { Business } from "../../businesses/entities/business.entity";
+import { UsersService } from "../../users/services/users.service";
+import { PaginationUtils } from "../../utils/providers/pagination.utils";
+import { CreateCriticismDto } from "../DTO/create-criticism.dto";
+import { SearchCriticismQueryDto } from "../DTO/search-criticism-query.dto";
+import { Criticism } from "../entities/criticism.entity";
+import { CriticismRepository } from "../repositories/criticisms.repository";
+
+@Injectable()
+export class CriticismsService {
+  constructor(
+    private readonly criticismRepository: CriticismRepository,
+    private readonly usersService: UsersService,
+    private readonly em: EntityManager,
+  ) {}
+
+  async create(createDto: CreateCriticismDto, userId: string, business: Business) {
+    const em = this.em.fork();
+    try {
+      em.begin();
+
+      const user = await this.usersService.findOneByIdWithEntityManager(userId, em);
+      const files =
+        createDto.files?.map((file) => {
+          return { fileUrl: file };
+        }) || [];
+      const criticism = em.create(Criticism, { ...createDto, user, files, business });
+      await em.persistAndFlush(criticism);
+
+      await em.commit();
+      return {
+        message: CommonMessage.CREATED,
+        criticism,
+      };
+    } catch (error) {
+      await em.rollback();
+      throw error;
+    }
+  }
+
+  //#####################################  ##
+
+  async findAll(queryDto: SearchCriticismQueryDto, businessId: string) {
+    const { limit, skip } = PaginationUtils(queryDto);
+
+    const queryBuilder = this.criticismRepository.createQueryBuilder("criticism");
+
+    queryBuilder.where({ business: { id: businessId } });
+
+    if (queryDto.since) {
+      queryBuilder.andWhere({ createdAt: { $gte: queryDto.since } });
+    }
+
+    if (queryDto.q) {
+      queryBuilder.andWhere({ title: { $ilike: `%${queryDto.q}%` } });
+      queryBuilder.andWhere({ content: { $ilike: `%${queryDto.q}%` } });
+    }
+
+    queryBuilder.orderBy({ createdAt: QueryOrder.DESC });
+
+    const [criticisms, count] = await queryBuilder.offset(skip).limit(limit).getResultAndCount();
+
+    return {
+      criticisms,
+      count,
+      paginate: true,
+    };
+  }
+
+  //#####################################  ##
+
+  async findOneAndMarkAsRead(id: string, businessId: string) {
+    const criticism = await this.criticismRepository.findOne({ id, business: { id: businessId } });
+    if (!criticism) throw new BadRequestException(CriticismMessage.NOT_FOUND);
+    criticism.isRead = true;
+
+    await this.em.flush();
+    return {
+      criticism,
+    };
+  }
+
+  //#####################################  ##
+
+  async delete(id: string, businessId: string) {
+    const criticism = await this.criticismRepository.findOne({ id, business: { id: businessId } });
+    if (!criticism) throw new BadRequestException(CriticismMessage.NOT_FOUND);
+
+    await this.em.removeAndFlush(criticism);
+
+    return {
+      message: CommonMessage.DELETED,
+    };
+  }
+}
diff --git a/src/modules/criticisms/repositories/criticisms-file.repository.ts b/src/modules/criticisms/repositories/criticisms-file.repository.ts
new file mode 100755
index 0000000..0c48e2a
--- /dev/null
+++ b/src/modules/criticisms/repositories/criticisms-file.repository.ts
@@ -0,0 +1,5 @@
+import { EntityRepository } from "@mikro-orm/postgresql";
+
+import { CriticismFile } from "../entities/criticism-file.entity";
+
+export class CriticismFileRepository extends EntityRepository<CriticismFile> {}
diff --git a/src/modules/criticisms/repositories/criticisms.repository.ts b/src/modules/criticisms/repositories/criticisms.repository.ts
new file mode 100755
index 0000000..f339125
--- /dev/null
+++ b/src/modules/criticisms/repositories/criticisms.repository.ts
@@ -0,0 +1,5 @@
+import { EntityRepository } from "@mikro-orm/postgresql";
+
+import { Criticism } from "../entities/criticism.entity";
+
+export class CriticismRepository extends EntityRepository<Criticism> {}
diff --git a/src/modules/invoices/entities/invoice-item.entity.ts b/src/modules/invoices/entities/invoice-item.entity.ts
index 13190bb..e015703 100755
--- a/src/modules/invoices/entities/invoice-item.entity.ts
+++ b/src/modules/invoices/entities/invoice-item.entity.ts
@@ -1,4 +1,4 @@
-import { DecimalType, Entity, EntityRepositoryType, ManyToOne, Property } from "@mikro-orm/postgresql";
+import { DecimalType, Entity, EntityRepositoryType, ManyToOne, Property } from "@mikro-orm/core";
 import Decimal from "decimal.js";
 
 import { Invoice } from "./invoice.entity";
diff --git a/src/modules/tickets/tickets.controller.ts b/src/modules/tickets/tickets.controller.ts
index 140d776..75435ac 100755
--- a/src/modules/tickets/tickets.controller.ts
+++ b/src/modules/tickets/tickets.controller.ts
@@ -9,7 +9,6 @@ import { SearchTicketCategoryDto } from "./DTO/search-ticket-category.dto";
 import { SearchTicketQueryDto } from "./DTO/search-ticket-query.dto";
 import { UpdateTicketCategoryDto } from "./DTO/update-ticket-category.dto";
 import { TicketsService } from "./providers/tickets.service";
-import { AdminRoute } from "../../common/decorators/admin.decorator";
 import { AuthGuards } from "../../common/decorators/auth-guard.decorator";
 import { BusinessDec } from "../../common/decorators/business.decorator";
 import { UserDec } from "../../common/decorators/user.decorator";
@@ -51,14 +50,12 @@ export class TicketsController {
   }
 
   @ApiOperation({ summary: "Get ticket categories list (admin)" })
-  @AdminRoute()
   @Get("categories-list")
   getCategoriesList(@Query() queryDto: SearchTicketCategoryDto, @BusinessDec("id") businessId: string) {
     return this.ticketsService.getCategoriesList(queryDto, businessId);
   }
 
   @ApiOperation({ summary: "toggle status of categories (admin)" })
-  @AdminRoute()
   @HttpCode(HttpStatus.OK)
   @Post("category/toggle-status/:id")
   toggleCategoryStatus(@Param() paramDto: ParamDto, @BusinessDec("id") businessId: string) {
@@ -80,7 +77,6 @@ export class TicketsController {
   }
 
   @ApiOperation({ summary: "Get all tickets (admin)" })
-  @AdminRoute()
   @Get("admin")
   getAllTickets(@Query() queryDto: SearchTicketQueryDto, @UserDec("id") adminId: string, @BusinessDec("id") businessId: string) {
     return this.ticketsService.getTicketForAdmin(queryDto, adminId, businessId);
@@ -122,14 +118,12 @@ export class TicketsController {
   }
 
   @ApiOperation({ summary: "open ticket by admin" })
-  @AdminRoute()
   @Post(":id/open")
   openTicketByAdmin(@Param() paramDto: ParamDto, @BusinessDec("id") businessId: string) {
     return this.ticketsService.openTicketByAdmin(paramDto.id, businessId);
   }
 
   @ApiOperation({ summary: "referer ticket ==> admin route" })
-  @AdminRoute()
   @Post(":id/refer")
   referTicket(
     @Param() paramDto: ParamDto,