diff --git a/src/components/UserAvatar.tsx b/src/components/UserAvatar.tsx
new file mode 100644
index 0000000..1b971fe
--- /dev/null
+++ b/src/components/UserAvatar.tsx
@@ -0,0 +1,42 @@
+import { type FC } from 'react'
+import { usePresignedUrl } from '@/pages/uploader/hooks/usePresignedUrl'
+import { clx } from '@/helpers/utils'
+
+type Props = {
+  src?: string | null
+  firstName?: string | null
+  lastName?: string | null
+  className?: string
+  textClassName?: string
+}
+
+const UserAvatar: FC<Props> = ({
+  src,
+  firstName,
+  lastName,
+  className = 'size-10',
+  textClassName = 'text-xs',
+}) => {
+  const resolvedSrc = usePresignedUrl(src ?? undefined)
+  const initials =
+    `${String(firstName ?? '').charAt(0)}${String(lastName ?? '').charAt(0)}`.trim() ||
+    '?'
+
+  return (
+    <div
+      className={clx(
+        'shrink-0 rounded-full bg-description overflow-hidden flex items-center justify-center text-white font-medium',
+        className,
+        textClassName,
+      )}
+    >
+      {resolvedSrc ? (
+        <img src={resolvedSrc} className="size-full object-cover" alt="" />
+      ) : (
+        initials
+      )}
+    </div>
+  )
+}
+
+export default UserAvatar
diff --git a/src/pages/order/components/OrderDetailSidebar.tsx b/src/pages/order/components/OrderDetailSidebar.tsx
index 196616e..1eb1faf 100644
--- a/src/pages/order/components/OrderDetailSidebar.tsx
+++ b/src/pages/order/components/OrderDetailSidebar.tsx
@@ -1,10 +1,11 @@
 import { type FC, useState } from 'react'
 import { Link } from 'react-router-dom'
-import { Call, DocumentDownload, Edit2, Location, Paperclip2, Profile2User, Receipt21, User } from 'iconsax-react'
+import { Call, DocumentDownload, Edit2, Location, Paperclip2, Receipt21 } from 'iconsax-react'
 import { clx } from '@/helpers/utils'
 import { getFileNameAndExtensionFromUrl } from '@/config/func'
 import { getPresignedUrl } from '@/pages/uploader/service/UploaderService'
 import { Paths } from '@/config/Paths'
+import UserAvatar from '@/components/UserAvatar'
 import {
     getAttachmentUrl,
     formatJalaliDateTime,
@@ -51,18 +52,20 @@ const PersonCard: FC<{
     name: string
     subtitle?: string
     phone?: string
-    icon?: 'user' | 'designer'
-}> = ({ title, name, subtitle, phone, icon = 'user' }) => (
+    avatarUrl?: string | null
+    firstName?: string | null
+    lastName?: string | null
+}> = ({ title, name, subtitle, phone, avatarUrl, firstName, lastName }) => (
     <div className="rounded-2xl border border-gray-100 bg-gray-50/80 p-4">
         <p className="text-xs text-gray-500 mb-3">{title}</p>
         <div className="flex items-center gap-3">
-            <div className="size-11 shrink-0 rounded-full bg-white border border-gray-200 flex items-center justify-center">
-                {icon === 'designer' ? (
-                    <Profile2User size={22} className="text-gray-400" />
-                ) : (
-                    <User size={22} className="text-gray-400" />
-                )}
-            </div>
+            <UserAvatar
+                src={avatarUrl}
+                firstName={firstName}
+                lastName={lastName}
+                className="size-11 border border-gray-200"
+                textClassName="text-sm"
+            />
             <div className="min-w-0">
                 <p className="text-sm font-medium text-gray-900 truncate">{name}</p>
                 {subtitle && <p className="text-xs text-gray-500 mt-0.5">{subtitle}</p>}
@@ -174,6 +177,9 @@ const OrderDetailSidebar: FC<Props> = ({
                         title="اطلاعات تماس"
                         name={getUserDisplayName(order.user)}
                         phone={order.user.phone}
+                        avatarUrl={order.user.avatarUrl}
+                        firstName={order.user.firstName}
+                        lastName={order.user.lastName}
                     />
                     {order.user.addresse && (
                         <div className="flex items-start gap-2 text-sm text-gray-700 rounded-2xl border border-gray-100 bg-gray-50/80 p-4">
@@ -193,6 +199,9 @@ const OrderDetailSidebar: FC<Props> = ({
                             name={getCreatorDisplayName(order.creator)}
                             subtitle="ادمین ثبت‌کننده"
                             phone={order.creator.phone}
+                            avatarUrl={order.creator.avatarUrl}
+                            firstName={order.creator.firstName}
+                            lastName={order.creator.lastName}
                         />
                     )}
                     {(order?.designers ?? []).map((orderDesigner) => (
@@ -202,7 +211,9 @@ const OrderDetailSidebar: FC<Props> = ({
                             name={getCreatorDisplayName(orderDesigner.designer)}
                             subtitle="مسئول طراحی"
                             phone={orderDesigner.designer?.phone}
-                            icon="designer"
+                            avatarUrl={orderDesigner.designer?.avatarUrl}
+                            firstName={orderDesigner.designer?.firstName}
+                            lastName={orderDesigner.designer?.lastName}
                         />
                     ))}
                 </section>
diff --git a/src/pages/order/components/TicketSection.tsx b/src/pages/order/components/TicketSection.tsx
index 1528562..80d144e 100644
--- a/src/pages/order/components/TicketSection.tsx
+++ b/src/pages/order/components/TicketSection.tsx
@@ -1,6 +1,7 @@
 import Button from '@/components/Button'
 import RefreshButton from '@/components/RefreshButton'
 import UploadBox from '@/components/UploadBox'
+import UserAvatar from '@/components/UserAvatar'
 import { Microphone, Paperclip2 } from 'iconsax-react'
 import { useState, type FC } from 'react'
 import { useVoiceRecorder } from '@/hooks/useVoiceRecorder'
@@ -97,41 +98,49 @@ const TicketSection: FC = () => {
                 data?.data?.map((item) => {
                     if (item.user)
                         return (
-                            <div key={item.id} className='bg-[#F5F7FC] rounded-4xl rounded-tr-none mt-6 p-6 max-w-[55%]'>
-                                <div className='text-sm font-light text-black leading-6'>
-                                    {item.content}
-                                </div>
+                            <div key={item.id} className='flex gap-3 mt-6'>
+                                <UserAvatar
+                                    src={item.user.avatarUrl}
+                                    firstName={item.user.firstName}
+                                    lastName={item.user.lastName}
+                                    className="size-9 mt-1"
+                                />
+                                <div className='bg-[#F5F7FC] rounded-4xl rounded-tr-none p-6 max-w-[55%]'>
+                                    <div className='text-sm font-light text-black leading-6'>
+                                        {item.content}
+                                    </div>
 
-                                {/* attachments (non-voice) */}
-                                <div className="flex gap-3 flex-wrap mt-3">
-                                    {item.attachments
-                                        ?.filter((a) => a.type !== 'voice')
-                                        .map((attach) => (
-                                            <div
-                                                key={attach.url}
-                                                onClick={() => handleOpenLink(attach.url)}
-                                                className="flex cursor-pointer items-center gap-1.5 text-[#0047FF]"
-                                            >
-                                                <Paperclip2 size={20} color="#0047FF" />
-                                                <div className="text-xs">
-                                                    {getFileNameAndExtensionFromUrl(attach.url).fileName}
+                                    {/* attachments (non-voice) */}
+                                    <div className="flex gap-3 flex-wrap mt-3">
+                                        {item.attachments
+                                            ?.filter((a) => a.type !== 'voice')
+                                            .map((attach) => (
+                                                <div
+                                                    key={attach.url}
+                                                    onClick={() => handleOpenLink(attach.url)}
+                                                    className="flex cursor-pointer items-center gap-1.5 text-[#0047FF]"
+                                                >
+                                                    <Paperclip2 size={20} color="#0047FF" />
+                                                    <div className="text-xs">
+                                                        {getFileNameAndExtensionFromUrl(attach.url).fileName}
+                                                    </div>
                                                 </div>
-                                            </div>
+                                            ))}
+                                    </div>
+
+                                    {/* voice messages */}
+                                    {item.attachments
+                                        ?.filter((a) => a.type === 'voice')
+                                        .map((voice) => (
+                                            <VoicePlayer key={voice.url} url={voice.url} />
                                         ))}
                                 </div>
-
-                                {/* voice messages */}
-                                {item.attachments
-                                    ?.filter((a) => a.type === 'voice')
-                                    .map((voice) => (
-                                        <VoicePlayer key={voice.url} url={voice.url} />
-                                    ))}
                             </div>
                         )
                     else if (item.admin)
                         return (
-                            <div className='flex justify-end'>
-                                <div className='bg-[#F5F7FC] rounded-4xl rounded-tl-none mt-6 p-6 max-w-[55%]'>
+                            <div key={item.id} className='flex justify-end gap-3 mt-6'>
+                                <div className='bg-[#F5F7FC] rounded-4xl rounded-tl-none p-6 max-w-[55%]'>
                                     <div className='flex gap-1 text-sm mb-2'>
                                         <div className='font-bold'>طراح : </div>
                                         <div>{item.admin?.firstName + ' ' + item?.admin?.lastName}</div>
@@ -165,6 +174,12 @@ const TicketSection: FC = () => {
                                             <VoicePlayer key={voice.url} url={voice.url} />
                                         ))}
                                 </div>
+                                <UserAvatar
+                                    src={item.admin.avatarUrl}
+                                    firstName={item.admin.firstName}
+                                    lastName={item.admin.lastName}
+                                    className="size-9 mt-1"
+                                />
                             </div>
                         )
                 })
@@ -255,4 +270,4 @@ const TicketSection: FC = () => {
     )
 }
 
-export default TicketSection
\ No newline at end of file
+export default TicketSection
diff --git a/src/pages/order/types/Types.ts b/src/pages/order/types/Types.ts
index d8eabd0..8b5ee0f 100644
--- a/src/pages/order/types/Types.ts
+++ b/src/pages/order/types/Types.ts
@@ -100,6 +100,7 @@ export type OrderListResponseType = BaseResponse<OrderListItemType[]>;
 
 export type UserType = {
   addresse?: string | null;
+  avatarUrl?: string | null;
   createdAt?: string;
   deletedAt?: string | null;
   firstName?: string | null;
@@ -130,6 +131,7 @@ export type OrderDetailCreatorType = {
   lastName: string;
   role: string;
   phone: string;
+  avatarUrl?: string | null;
 };
 
 export type OrderDesignerType = {
@@ -174,12 +176,19 @@ export type TicketType = {
     lastName: string;
     phone: string;
     id: string;
+    avatarUrl?: string | null;
   };
   attachments: AttachmentsType[];
   content: string;
   createdAt: string;
   id: number;
-  user?: string;
+  user?: {
+    id: string;
+    firstName?: string | null;
+    lastName?: string | null;
+    phone?: string;
+    avatarUrl?: string | null;
+  } | null;
 };
 
 export interface MyOrderType extends RowDataType {
diff --git a/src/pages/requests/Detail.tsx b/src/pages/requests/Detail.tsx
index ff88bae..cc02850 100644
--- a/src/pages/requests/Detail.tsx
+++ b/src/pages/requests/Detail.tsx
@@ -1,7 +1,7 @@
 import { type FC } from 'react'
 import { Link, useParams } from 'react-router-dom'
 import moment from 'moment-jalaali'
-import { Calendar, Profile2User, TickSquare } from 'iconsax-react'
+import { Calendar, TickSquare } from 'iconsax-react'
 import { useGetRequestDetail } from './hooks/useRequestData'
 import RequestDetailItem from './components/RequestDetailItem'
 import TicketSection from './components/TicketSection'
@@ -9,6 +9,7 @@ import { Paths } from '@/config/Paths'
 import BackButton from '@/components/BackButton'
 import Button from '@/components/Button'
 import RefreshButton from '@/components/RefreshButton'
+import UserAvatar from '@/components/UserAvatar'
 
 const RequestDetail: FC = () => {
     const { id } = useParams()
@@ -79,7 +80,13 @@ const RequestDetail: FC = () => {
                             <>
                                 <span className="text-[#D8DCE8]">|</span>
                                 <div className="flex items-center gap-1.5">
-                                    <Profile2User size={14} />
+                                    <UserAvatar
+                                        src={request.user?.avatarUrl}
+                                        firstName={request.user?.firstName}
+                                        lastName={request.user?.lastName}
+                                        className="size-5"
+                                        textClassName="text-[9px]"
+                                    />
                                     <span>{customerName}</span>
                                 </div>
                             </>
diff --git a/src/pages/requests/components/TicketMessage.tsx b/src/pages/requests/components/TicketMessage.tsx
index 7e9c268..18d16a2 100644
--- a/src/pages/requests/components/TicketMessage.tsx
+++ b/src/pages/requests/components/TicketMessage.tsx
@@ -4,6 +4,7 @@ import { Paperclip2 } from 'iconsax-react'
 import { getFileNameAndExtensionFromUrl } from '@/config/func'
 import { getPresignedUrl } from '@/pages/uploader/service/UploaderService'
 import VoicePlayer from '@/components/VoicePlayer'
+import UserAvatar from '@/components/UserAvatar'
 import type { AttachmentsType } from '@/pages/order/types/Types'
 
 type Props = {
@@ -13,6 +14,9 @@ type Props = {
     senderLabel?: string
     createdAt?: string
     isAdmin?: boolean
+    avatarUrl?: string | null
+    firstName?: string | null
+    lastName?: string | null
 }
 
 const TicketMessage: FC<Props> = ({
@@ -22,6 +26,9 @@ const TicketMessage: FC<Props> = ({
     senderLabel = 'پشتیبان',
     createdAt,
     isAdmin = false,
+    avatarUrl,
+    firstName,
+    lastName,
 }) => {
     const fileAttachments = attachments.filter((a) => a.type !== 'voice')
     const voiceAttachments = attachments.filter((a) => a.type === 'voice')
@@ -31,8 +38,18 @@ const TicketMessage: FC<Props> = ({
         window.open(url, '_blank', 'noopener,noreferrer')
     }
 
+    const avatar = (
+        <UserAvatar
+            src={avatarUrl}
+            firstName={firstName}
+            lastName={lastName}
+            className="size-9 mt-1"
+        />
+    )
+
     return (
-        <div className={isAdmin ? 'flex justify-end' : ''}>
+        <div className={`flex gap-3 ${isAdmin ? 'justify-end' : ''}`}>
+            {!isAdmin && avatar}
             <div
                 className={`bg-[#F5F7FC] rounded-3xl p-5 max-w-[min(100%,520px)] ${
                     isAdmin ? 'rounded-tl-none' : 'rounded-tr-none'
@@ -79,6 +96,7 @@ const TicketMessage: FC<Props> = ({
                     </div>
                 )}
             </div>
+            {isAdmin && avatar}
         </div>
     )
 }
diff --git a/src/pages/requests/components/TicketSection.tsx b/src/pages/requests/components/TicketSection.tsx
index 4c1a4af..960d168 100644
--- a/src/pages/requests/components/TicketSection.tsx
+++ b/src/pages/requests/components/TicketSection.tsx
@@ -124,7 +124,16 @@ const TicketSection: FC<Props> = ({ customerName }) => {
                                     attachments={item.attachments}
                                     createdAt={item.createdAt}
                                     senderLabel="مشتری"
-                                    senderName={customerName}
+                                    senderName={
+                                        customerName ||
+                                        [item.user.firstName, item.user.lastName]
+                                            .filter(Boolean)
+                                            .join(' ') ||
+                                        item.user.phone
+                                    }
+                                    avatarUrl={item.user.avatarUrl}
+                                    firstName={item.user.firstName}
+                                    lastName={item.user.lastName}
                                 />
                             )
                         }
@@ -139,6 +148,9 @@ const TicketSection: FC<Props> = ({ customerName }) => {
                                     isAdmin
                                     senderLabel="پشتیبان"
                                     senderName={`${item.admin.firstName} ${item.admin.lastName}`}
+                                    avatarUrl={item.admin.avatarUrl}
+                                    firstName={item.admin.firstName}
+                                    lastName={item.admin.lastName}
                                 />
                             )
                         }
diff --git a/src/pages/requests/types/Types.ts b/src/pages/requests/types/Types.ts
index a9df77d..af2ea78 100644
--- a/src/pages/requests/types/Types.ts
+++ b/src/pages/requests/types/Types.ts
@@ -47,6 +47,7 @@ export type RequestDetailUserType = {
   maxCredit: number;
   addresse: string | null;
   phone: string;
+  avatarUrl?: string | null;
 };
 
 export type RequestDetailProductType = {
diff --git a/src/shared/Header.tsx b/src/shared/Header.tsx
index 99d0d35..9ff806b 100644
--- a/src/shared/Header.tsx
+++ b/src/shared/Header.tsx
@@ -1,5 +1,6 @@
 import { type FC, useEffect, useState } from 'react'
 import Input from '@/components/Input'
+import UserAvatar from '@/components/UserAvatar'
 import { ArrowDown2, CloseCircle, HambergerMenu, Logout } from 'iconsax-react'
 import { Link } from 'react-router-dom'
 import { useLocation } from 'react-router-dom'
@@ -21,7 +22,6 @@ const Header: FC = () => {
 
     const displayName = [admin?.firstName, admin?.lastName].filter(Boolean).join(' ').trim()
     const roleTitle = admin?.role?.title || admin?.role?.name || ''
-    const initials = `${String(admin?.firstName ?? '').charAt(0)}${String(admin?.lastName ?? '').charAt(0)}`
 
     useEffect(() => {
         setPopoverKey((prevKey) => prevKey + 1);
@@ -53,9 +53,13 @@ const Header: FC = () => {
                     <Popover className="relative" key={popoverKey}>
                         <PopoverButton>
                             <div className='flex gap-2 items-center mt-2.5'>
-                                <div className='size-6 rounded-full bg-description overflow-hidden flex items-center justify-center text-white text-xs font-medium'>
-                                    {initials}
-                                </div>
+                                <UserAvatar
+                                    src={admin.avatarUrl}
+                                    firstName={admin.firstName}
+                                    lastName={admin.lastName}
+                                    className='size-6'
+                                    textClassName='text-xs'
+                                />
                                 <div className='xl:flex hidden gap-1 items-center'>
                                     <div className='flex flex-col items-start'>
                                         <div className='text-xs'>
@@ -77,9 +81,13 @@ const Header: FC = () => {
                                 <CloseCircle onClick={() => setPopoverKey((prevKey) => prevKey + 1)} size={20} color='black' />
                             </div>
                             <Link to={`${Paths.admin.update}${admin.id}`} className='flex flex-col gap-2 items-center justify-center border-b border-[#EAEDF5] pb-4'>
-                                <div className='size-14 rounded-full bg-description flex items-center justify-center text-white text-lg font-medium'>
-                                    {initials}
-                                </div>
+                                <UserAvatar
+                                    src={admin.avatarUrl}
+                                    firstName={admin.firstName}
+                                    lastName={admin.lastName}
+                                    className='size-14'
+                                    textClassName='text-lg'
+                                />
                                 <div>
                                     {displayName || String(admin.phone ?? '')}
                                 </div>
@@ -113,4 +121,4 @@ const Header: FC = () => {
     )
 }
 
-export default Header
\ No newline at end of file
+export default Header