diff --git a/src/common/enums/permission.enum.ts b/src/common/enums/permission.enum.ts
index ef5ac4b..da07249 100644
--- a/src/common/enums/permission.enum.ts
+++ b/src/common/enums/permission.enum.ts
@@ -48,8 +48,9 @@ export enum PermissionEnum {
   MANAGE_TICKETS = 'manage_tickets',
 
   // Notif Permsissions
-  NEW_REQUEST_NOTIFICATION='new_request_notification',
-    NEW_PAYMENT_NOTIFICATION='new_payment_notification',
+  NEW_REQUEST_NOTIFICATION = 'new_request_notification',
+  NEW_PAYMENT_NOTIFICATION = 'new_payment_notification',
+  NEW_TICKET_NOTIFICATION = 'new_ticket_notification',
 }
 
 
@@ -86,5 +87,6 @@ export const PermissionTitles: Record<PermissionEnum, string> = {
   [PermissionEnum.CREATE_USER]: "",
   [PermissionEnum.UPDATE_USER]: "",
   [PermissionEnum.DELETE_USER]: "",
-  [PermissionEnum.VIEW_USERS]: ""
+  [PermissionEnum.VIEW_USERS]: "",
+  [PermissionEnum.NEW_TICKET_NOTIFICATION]: ""
 };
diff --git a/src/modules/ticket/events/ticket.events.ts b/src/modules/ticket/events/ticket.events.ts
new file mode 100644
index 0000000..96b31f0
--- /dev/null
+++ b/src/modules/ticket/events/ticket.events.ts
@@ -0,0 +1,7 @@
+export class TicketCreatedByUserEvent {
+  constructor(
+    public readonly ticketId: string,
+    public readonly subject: string | null,
+    public readonly userId: string,
+  ) {}
+}
diff --git a/src/modules/ticket/listeners/ticket.listeners.ts b/src/modules/ticket/listeners/ticket.listeners.ts
new file mode 100644
index 0000000..eea2dbc
--- /dev/null
+++ b/src/modules/ticket/listeners/ticket.listeners.ts
@@ -0,0 +1,69 @@
+import { Injectable, Logger } from '@nestjs/common';
+import { OnEvent } from '@nestjs/event-emitter';
+import { EntityManager } from '@mikro-orm/postgresql';
+import { AdminRepository } from 'src/modules/admin/repositories/admin.repository';
+import { PermissionEnum } from 'src/common/enums/permission.enum';
+import { NotifTitle } from 'src/modules/notification/interfaces/notification.interface';
+import { Notification } from 'src/modules/notification/entities/notification.entity';
+import { NotificationQueueService } from 'src/modules/notification/services/notification-queue.service';
+import { TicketCreatedByUserEvent } from '../events/ticket.events';
+
+@Injectable()
+export class TicketListeners {
+  private readonly logger = new Logger(TicketListeners.name);
+
+  constructor(
+    private readonly adminRepository: AdminRepository,
+    private readonly em: EntityManager,
+    private readonly notificationQueueService: NotificationQueueService,
+  ) {}
+
+  @OnEvent(TicketCreatedByUserEvent.name)
+  async handleTicketCreatedByUser(event: InstanceType<typeof TicketCreatedByUserEvent>) {
+    try {
+      this.logger.log(
+        `Ticket created by user: ticketId=${event.ticketId}, userId=${event.userId}`,
+      );
+
+      const admins = await this.adminRepository.findAdminsWithPermission(
+        PermissionEnum.NEW_TICKET_NOTIFICATION,
+      );
+
+      if (admins.length === 0) {
+        this.logger.log('No admins with NEW_TICKET_NOTIFICATION permission');
+        return;
+      }
+
+      const subjectText = event.subject ? `: ${event.subject}` : '';
+      const body = `تیکت جدید${subjectText}`;
+
+      const notifications = admins.map((admin) =>
+        this.em.create(Notification, {
+          admin,
+          title: NotifTitle.NEW_TICKET,
+          content: body,
+        }),
+      );
+
+      await this.em.persistAndFlush(notifications);
+
+      await this.notificationQueueService.addBulkInAppNotifications(
+        notifications.map((n) => ({
+          recipient: { adminId: n.admin!.id },
+          subject: NotifTitle.NEW_TICKET,
+          body,
+          notificationId: n.id,
+        })),
+      );
+
+      this.logger.log(
+        `Notification sent to ${admins.length} admin(s) for new ticket ${event.ticketId}`,
+      );
+    } catch (error) {
+      this.logger.error(
+        `Failed to send notification for ticket ${event.ticketId}`,
+        error instanceof Error ? error.stack : String(error),
+      );
+    }
+  }
+}
diff --git a/src/modules/ticket/ticket.module.ts b/src/modules/ticket/ticket.module.ts
index d16372a..6603dcd 100644
--- a/src/modules/ticket/ticket.module.ts
+++ b/src/modules/ticket/ticket.module.ts
@@ -6,11 +6,20 @@ import { Ticket } from './entities/ticket.entity';
 import { TicketRepository } from './repositories/ticket.repository';
 import { AuthModule } from '../auth/auth.module';
 import { JwtModule } from '@nestjs/jwt';
+import { AdminModule } from '../admin/admin.module';
+import { NotificationsModule } from '../notification/notifications.module';
+import { TicketListeners } from './listeners/ticket.listeners';
 
 @Module({
-  imports: [MikroOrmModule.forFeature([Ticket]), AuthModule,JwtModule],
+  imports: [
+    MikroOrmModule.forFeature([Ticket]),
+    AuthModule,
+    JwtModule,
+    AdminModule,
+    NotificationsModule,
+  ],
   controllers: [TicketController],
-  providers: [TicketService, TicketRepository],
+  providers: [TicketService, TicketRepository, TicketListeners],
   exports: [TicketService],
 })
 export class TicketModule {}
diff --git a/src/modules/ticket/ticket.service.ts b/src/modules/ticket/ticket.service.ts
index 7cdc80c..1d59952 100644
--- a/src/modules/ticket/ticket.service.ts
+++ b/src/modules/ticket/ticket.service.ts
@@ -1,5 +1,6 @@
 import { Injectable, NotFoundException, ForbiddenException } from '@nestjs/common';
 import { EntityManager } from '@mikro-orm/postgresql';
+import { EventEmitter2 } from '@nestjs/event-emitter';
 import { CreateTicketDto } from './dto/create-ticket.dto';
 import { UpdateTicketDto } from './dto/update-ticket.dto';
 import { UpdateTicketStatusDto } from './dto/update-ticket-status.dto';
@@ -12,12 +13,14 @@ import { TicketRepository } from './repositories/ticket.repository';
 import { Admin } from 'src/modules/admin/entities/admin.entity';
 import { User } from 'src/modules/user/entities/user.entity';
 import { TicketStatusEnum } from './enum/status.enum';
+import { TicketCreatedByUserEvent } from './events/ticket.events';
 
 @Injectable()
 export class TicketService {
   constructor(
     private readonly em: EntityManager,
     private readonly ticketRepository: TicketRepository,
+    private readonly eventEmitter: EventEmitter2,
   ) { }
 
   async createAsAdmin(createTicketDto: CreateTicketDto, adminId: string) {
@@ -83,6 +86,13 @@ export class TicketService {
       status: TicketStatusEnum.OPEN,
     });
     await this.em.persistAndFlush(ticket);
+
+    if (!parent) {
+      this.eventEmitter.emit(
+        TicketCreatedByUserEvent.name,
+        new TicketCreatedByUserEvent(ticket.id, ticket.subject ?? null, userId),
+      );
+    }
     return ticket;
   }