ticket detail
This commit is contained in:
hamid zarghami
+130
-266
@@ -1,294 +1,158 @@
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import { type FC, Fragment, useState } from 'react'
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import Input from '../../components/Input'
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import Textarea from '@/components/Textarea'
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import UploadBox from '../../components/UploadBox'
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import Button from '../../components/Button'
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import { CloseCircle, InfoCircle, Paperclip2, Send2 } from 'iconsax-react'
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import { useNavigate, useParams } from 'react-router-dom'
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import { type MessageType, type AttachmentType } from './types/TicketTypes'
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import { useGetTicketById, useCreateOrReplyTicket } from './hooks/useTicketData'
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import moment from 'moment-jalaali'
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import { clx } from '../../helpers/utils'
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import { fa } from '@/locale/fa'
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import { Paths } from '@/config/Paths'
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import { type FC, useMemo, useState } from "react";
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import { useNavigate, useParams } from "react-router-dom";
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import Input from "@/components/Input";
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import { Paths } from "@/config/Paths";
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import { clx } from "@/helpers/utils";
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import { t } from "@/locale";
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import { getTicketDisplayName } from "./types/TicketTypes";
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import type { TicketDetailType } from "./types/TicketTypes";
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import { useCreateOrReplyTicket, useGetTicketById } from "./hooks/useTicketData";
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import { buildThreadItems, getStatusClass } from "./detailUtils";
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import MessageBubble from "./MessageBubble";
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import ReplyForm from "./ReplyForm";
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import TicketInfoSidebar from "./TicketInfoSidebar";
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import TicketDetailActions from "./TicketDetailActions";
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const STATUS_CLOSED = "closed";
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const TicketDetail: FC = () => {
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const t = (key: string) => {
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const keys = key.split('.');
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let value: unknown = fa;
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for (const k of keys) {
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value = (value as Record<string, unknown>)?.[k];
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}
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return (value as string) || key;
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}
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const navigate = useNavigate()
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const { id } = useParams<{ id: string }>()
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const [content, setContent] = useState('')
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const [files, setFiles] = useState<File[]>([])
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const navigate = useNavigate();
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const { id } = useParams<{ id: string }>();
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const [content, setContent] = useState("");
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const [files, setFiles] = useState<File[]>([]);
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const getTicket = useGetTicketById(id ?? '')
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const addMessage = useCreateOrReplyTicket()
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const getTicket = useGetTicketById(id ?? "");
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const addMessage = useCreateOrReplyTicket();
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const raw = getTicket.data?.data
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const ticket = raw?.ticket ?? raw
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const messages: MessageType[] = raw?.messages ?? raw?.ticket?.messages ?? []
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const ticket = getTicket.data?.data;
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const threadItems = useMemo(
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() => (ticket ? buildThreadItems(ticket) : []),
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[ticket]
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);
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const isClosed =
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ticket?.status?.toLowerCase() === STATUS_CLOSED ||
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ticket?.status?.toUpperCase() === "CLOSED";
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const handleCloseTicket = () => navigate(Paths.tickets.list);
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const handleSendReply = () => {
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if (!id || !content.trim()) return
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if (!id || !ticket || !content.trim()) return;
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addMessage.mutate(
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{
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parentId: id,
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subject: (ticket as { subject?: string })?.subject ?? '',
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subject: ticket.subject,
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content: content.trim(),
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attachments: files.length ? files.map(() => ({})) : [],
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},
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{
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onSuccess: () => {
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setContent('')
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setFiles([])
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getTicket.refetch()
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setContent("");
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setFiles([]);
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getTicket.refetch();
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},
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}
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)
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);
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};
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const handleScrollToReply = () => {
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document.getElementById("content")?.scrollIntoView({ behavior: "smooth" });
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document.getElementById("content")?.focus();
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};
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if (getTicket.isPending) {
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return (
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<div className="mt-4">
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<div className="flex gap-1">{t("ticket.ticket_number")}</div>
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<div className="mt-6">Loading...</div>
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</div>
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);
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}
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const hadleCloseTicket = () => {
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navigate(Paths.tickets.list)
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if (!ticket) {
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return (
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<div className="mt-4">
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<div className="flex gap-1">{t("ticket.ticket_number")}</div>
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<div className="mt-6 text-description">{t("ticket.info_ticket")}</div>
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</div>
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);
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}
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const handleSendAnswer = () => {
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const messageEndRef = document.getElementById('content')
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if (messageEndRef) {
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messageEndRef.scrollIntoView({ behavior: 'smooth' })
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messageEndRef.focus()
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}
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}
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const extendedTicket = ticket as TicketDetailType & {
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danakService?: { name?: string };
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numericId?: string;
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};
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return (
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<div className='mt-4'>
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<div className='flex gap-1'>
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<div>{t('ticket.ticket_number')}</div>
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<div className="mt-4">
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<div className="flex items-center gap-2 flex-wrap">
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<span className="text-description">{t("ticket.ticket_number")}:</span>
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<span className="font-medium">{extendedTicket.numericId ?? ticket.id}</span>
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<span
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className={clx(
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"text-xs px-3 py-1 rounded-xl",
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getStatusClass(ticket.status)
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)}
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>
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{t(`ticket.${ticket.status}`) || t(`ticket.${ticket.status?.toUpperCase()}`)}
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</span>
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</div>
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{
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getTicket.isPending ?
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<div>Loading...</div>
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:
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<div className='flex xl:flex-row flex-col-reverse gap-6 xl:mt-8 mt-6'>
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<div className='flex-1 bg-white py-8 xl:px-10 px-4 rounded-3xl'>
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<div className="flex xl:flex-row flex-col-reverse gap-6 xl:mt-8 mt-6">
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<div className="flex-1 bg-white py-8 xl:px-10 px-4 rounded-3xl">
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<Input
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label={t("ticket.subject")}
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value={ticket.subject}
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readOnly
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/>
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<div className="gap-6 rowTwoInput mt-5">
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{extendedTicket.danakService && (
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<Input
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label={t('ticket.subject')}
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value={(ticket as { subject?: string })?.subject}
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label={t("ticket.select_your_service")}
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value={extendedTicket.danakService.name}
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readOnly
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/>
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<div className='gap-6 rowTwoInput mt-5'>
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<Input
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label={t('ticket.select_your_service')}
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value={(ticket as { danakService?: { name?: string } })?.danakService?.name}
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readOnly
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/>
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<Input
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label={t('ticket.user_name')}
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value={[(ticket as { user?: { firstName?: string; lastName?: string } })?.user?.firstName, (ticket as { user?: { lastName?: string } })?.user?.lastName].filter(Boolean).join(' ')}
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readOnly
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/>
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</div>
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{
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messages.map((item: MessageType) => {
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if (item?.author?.roles[0]?.name === 'user') {
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return (
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<div key={item.id} className='mt-6 xl:text-sm text-xs bg-[#F6F7FA] p-6 rounded-3xl rounded-tr-none xl:max-w-[70%] max-w-[90%]'>
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<div className='leading-7'>
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{item.content}
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</div>
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<div className='flex dltr end mt-6 text-xs text-description'>
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{moment(item.createdAt).format('jYYYY-jMM-jDD HH:mm')}
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</div>
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<div className='flex gap-2 flex-wrap text-sm'>
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{
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item.attachments && item?.attachments?.map((attachment: AttachmentType, index: number) => {
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return (
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<div className='text-[#0047FF] mt-2 flex gap-1 items-center' key={attachment.id}>
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<Paperclip2 size={20} color='#0047FF' />
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<a href={attachment.attachmentUrl} target='_blank' rel='noreferrer'>
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{t('attach') + ' ' + Number(index + 1)}
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</a>
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</div>
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)
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})
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}
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</div>
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</div>
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)
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} else {
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return (
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<div className='w-full flex justify-end' key={item.id}>
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<div className='mt-6 xl:text-sm text-xs bg-[#EBEDF5] p-6 rounded-3xl rounded-tl-none xl:max-w-[70%] max-w-[90%]'>
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<div className='flex gap-1'>
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<div className='font-bold'>
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{t('ticket.expert')}
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</div>
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<div>{item.author?.firstName + ' ' + item?.author?.lastName}</div>
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</div>
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<div className='leading-7 mt-4'>
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{item.content}
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</div>
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<div className='flex dltr end mt-6 text-xs text-description'>
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{moment(item.createdAt).format('jYYYY-jMM-jDD HH:mm')}
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</div>
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</div>
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<div className='flex gap-2 flex-wrap text-sm'>
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{
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item.attachments && item?.attachments?.map((attachment: AttachmentType, index: number) => {
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return (
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<div className='text-[#0047FF] mt-2 flex gap-1 items-center' key={attachment.id}>
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<Paperclip2 size={20} color='#0047FF' />
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<a href={attachment.attachmentUrl} target='_blank' rel='noreferrer'>
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{t('attach') + ' ' + Number(index + 1)}
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</a>
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</div>
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)
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})
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}
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</div>
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</div>
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)
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}
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})
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}
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{
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(ticket as { status?: string })?.status !== 'CLOSED' &&
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<Fragment>
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<div className='mt-9'>
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<Textarea
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id='content'
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placeholder={t('ticket.your_description')}
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value={content}
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onChange={(e) => setContent(e.target.value)}
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/>
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</div>
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<div className='mt-7'>
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<UploadBox
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label={t('ticket.attachment')}
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onChange={setFiles}
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isMultiple
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/>
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</div>
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<div className='flex justify-end mt-6'>
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<Button
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className='xl:max-w-[100px]'
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onClick={handleSendReply}
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isLoading={addMessage.isPending}
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>
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<div className='flex gap-2 items-center'>
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<Send2 size={20} color='black' />
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<div>
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{t('ticket.send')}
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</div>
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</div>
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</Button>
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</div>
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</Fragment>
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}
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<div className='h-8'></div>
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</div>
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<div className={`h-fit lg:sticky left-0 lg:top-0 xl:w-[300px] w-full`}>
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{
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(ticket as { status?: string })?.status !== 'CLOSED' &&
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<div className='bg-white xl:p-6 p-4 rounded-3xl flex gap-4'>
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<Button
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label={t('ticket.send_answer')}
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className='text-xs xl:h-10 h-8'
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onClick={handleSendAnswer}
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/>
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<Button
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className='bg-[#D52903] xl:h-10 h-8'
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onClick={hadleCloseTicket}
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>
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<div className='flex gap-2 text-xs items-center'>
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<CloseCircle
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color='white'
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size={20}
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/>
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<div className='text-white'>
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{t('ticket.close_ticket')}
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</div>
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</div>
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</Button>
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</div>
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}
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<div className={clx(
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'bg-white p-6 rounded-3xl mt-8',
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(ticket as { status?: string })?.status === 'CLOSED' && 'mt-0'
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)}>
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<div className='flex justify-between'>
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<div className='text-sm'>
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{t('ticket.info_ticket')}
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</div>
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<div className={clx(
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'h-7 px-3 rounded-xl flex items-center text-xs bg-green-100 text-green-400',
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(ticket as { status?: string })?.status === 'PENDING' && 'bg-orange-100 text-orange-700',
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(ticket as { status?: string })?.status === 'CLOSED' && 'bg-red-100 text-red-400'
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)}>
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{t(`ticket.${(ticket as { status?: string })?.status}`)}
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</div>
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</div>
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<div className='mt-14 text-xs w-full'>
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<div className='flex justify-between text-description'>
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<div>{t('ticket.ticket_number')}</div>
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<div>
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{(ticket as { numericId?: string })?.numericId}
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</div>
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</div>
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<div className='flex mt-6 justify-between text-description'>
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<div>{t('ticket.asignto')}</div>
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<div>
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{(ticket as { assignedTo?: { firstName?: string; lastName?: string } })?.assignedTo
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? [(ticket as { assignedTo?: { firstName?: string } })?.assignedTo?.firstName, (ticket as { assignedTo?: { lastName?: string } })?.assignedTo?.lastName].filter(Boolean).join(' ')
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: ''}
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</div>
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</div>
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<div className='flex mt-6 justify-between text-description'>
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<div>{t('date')}</div>
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<div className='dltr'>
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{moment((ticket as { createdAt?: string })?.createdAt).format('jYYYY/jMM/jDD HH:mm')}
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</div>
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</div>
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<div className='flex mt-6 justify-between text-description'>
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<div>{t('ticket.category')}</div>
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<div>
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{(ticket as { category?: { title?: string } })?.category?.title}
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</div>
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</div>
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<div className='flex mt-6 justify-between text-description'>
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<div>{t('ticket.priority')}</div>
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<div>
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{(ticket as { priority?: string })?.priority === 'low' ? t('ticket.low') : (ticket as { priority?: string })?.priority === 'medium' ? t('ticket.medium') : t('ticket.high')}
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</div>
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</div>
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</div>
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<div className='mt-10 border-t text-xs pt-5 border-border items-center flex gap-2'>
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<InfoCircle size={20} color='black' />
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<div>
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{t('ticket.update_sms')}
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</div>
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</div>
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</div>
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</div>
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)}
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<Input
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label={t("ticket.user_name")}
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value={getTicketDisplayName(ticket.user)}
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readOnly
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/>
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</div>
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}
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</div>
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)
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}
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export default TicketDetail
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<div className={threadItems.length ? "space-y-0" : ""}>
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{threadItems.map((item) => (
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<div
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key={item.id}
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className={!item.isFromUser ? "w-full flex justify-end" : ""}
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>
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<MessageBubble item={item} />
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</div>
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))}
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</div>
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{!isClosed && (
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<ReplyForm
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content={content}
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onContentChange={setContent}
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onFilesChange={setFiles}
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onSubmit={handleSendReply}
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isPending={addMessage.isPending}
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/>
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)}
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<div className="h-8" />
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</div>
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<aside className="h-fit lg:sticky lg:top-0 xl:w-[300px] w-full">
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{!isClosed && (
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<TicketDetailActions
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onScrollToReply={handleScrollToReply}
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onCloseTicket={handleCloseTicket}
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/>
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)}
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<TicketInfoSidebar ticket={ticket} />
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</aside>
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</div>
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</div>
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);
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};
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export default TicketDetail;
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Reference in New Issue
Block a user