fix: add notiftype

src/common/enums/message.enum.ts

@@ -357,6 +357,8 @@ export const enum NotificationMessage {
   ANSWER_TICKET_MESSAGE = "پاسخ جدیدی برای تیکت [ticketId] دریافت کردید",
   CREATE_TICKET = "ایجاد تیکت",
   CREATE_TICKET_MESSAGE = "تیکت شما با شماره [ticketId] ثبت شد",
+  ASSIGN_TICKET_MESSAGE = "یک تیکت به شماره [ticketId] به شما اختصاص یافت",
+  ASSIGN_TICKET = "اختصاص تیکت",
 }
 
 export const enum SubscriptionMessage {

src/configs/sms.config.ts

@@ -16,6 +16,7 @@ export function smsConfigs() {
         SMS_PATTERN_WALLET_DEDUCTION: configService.getOrThrow<string>("SMS_PATTERN_WALLET_DEDUCTION"),
         SMS_PATTERN_TICKET_CREATED: configService.getOrThrow<string>("SMS_PATTERN_TICKET_CREATED"),
         SMS_PATTERN_TICKET_ANSWERED: configService.getOrThrow<string>("SMS_PATTERN_WALLET_DEDUCTION"),
+        SMS_PATTERN_TICKET_ASSIGNED_ADMIN: configService.getOrThrow<string>("SMS_PATTERN_TICKET_ASSIGNED_ADMIN"),
       };
     },
   };
@@ -33,4 +34,5 @@ export interface ISmsConfigs {
   SMS_PATTERN_WALLET_DEDUCTION: string;
   SMS_PATTERN_TICKET_CREATED: string;
   SMS_PATTERN_TICKET_ANSWERED: string;
+  SMS_PATTERN_TICKET_ASSIGNED_ADMIN: string;
 }

src/modules/notifications/interfaces/ISendNotificationData.ts

@@ -19,6 +19,7 @@ export interface ITicketNotificationData extends IBaseNotificationData {
   ticketId: string;
   subject: string;
   date: Date;
+  user?: string;
 }
 
 export interface IWalletNotificationData extends IBaseNotificationData {

src/modules/notifications/providers/notifications.service.ts

@@ -247,6 +247,25 @@ export class NotificationsService {
     }
     return this.createNotification({ title: NotificationMessage.CREATE_TICKET, type: NotifType.CREATE_TICKET, message, recipientId });
   }
+  //************************ */
+  //TODO: fix this cause this for admin
+  async createAssignTicketNotificationForAdmin(recipientId: string, data: ITicketNotificationData, queryRunner: QueryRunner) {
+    const message = NotificationMessage.ASSIGN_TICKET_MESSAGE.replace("[ticketId]", data.ticketId);
+    //sent notification based on the userSettings
+    // const { isActive } = await this.userSettingsService.getUserNotificationSettingWithType(
+    //   NotifType.ANSWER_TICKET,
+    //   recipientId,
+    //   queryRunner,
+    // );
+    // if (isActive) {
+    await this.smsService.sendTicketAssignedToAdminSms(data.userPhone, data.ticketId, data.subject, data.user!);
+    //send email too
+    // }
+    return this.createNotification(
+      { title: NotificationMessage.ASSIGN_TICKET, type: NotifType.ASSIGN_TICKET, message, recipientId },
+      queryRunner,
+    );
+  }
 
   //************************ */
 

src/modules/settings/enums/notif-settings.enum.ts

@@ -29,6 +29,8 @@ export enum NotifType {
   // Support category
   ANSWER_TICKET = "ANSWER_TICKET",
   CREATE_TICKET = "CREATE_TICKET",
+  //
+  ASSIGN_TICKET = "ASSIGN_TICKET",
 }
 
 export const NotifDescriptions: Record<NotifType, { fa: string; category: NotifCategory }> = {
@@ -53,4 +55,6 @@ export const NotifDescriptions: Record<NotifType, { fa: string; category: NotifC
   // Support category
   [NotifType.ANSWER_TICKET]: { fa: "پاسخ تیکت", category: NotifCategory.SUPPORT },
   [NotifType.CREATE_TICKET]: { fa: "ثبت تیکت جدید", category: NotifCategory.SUPPORT },
+  //TODO: FIX THIS this is for admin
+  [NotifType.ASSIGN_TICKET]: { fa: "ارجاع تیکت", category: NotifCategory.SUPPORT },
 };

src/modules/tickets/providers/tickets.service.ts

@@ -101,8 +101,10 @@ export class TicketsService {
   async toggleCategoryStatus(paramDto: ParamDto) {
     const category = await this.ticketsCategoryRepository.findCategoryById(paramDto.id);
     if (!category) throw new BadRequestException(TicketMessageEnum.CATEGORY_NOT_FOUND);
+    //
     category.isActive = !category.isActive;
     await this.ticketsCategoryRepository.save(category);
+    //
     return {
       message: CommonMessage.UPDATE_SUCCESS,
       isActive: category.isActive,
@@ -119,7 +121,10 @@ export class TicketsService {
       let service;
       const user = await this.usersService.findOneByIdWithQueryRunner(userId, queryRunner);
 
-      const ticketCategory = await queryRunner.manager.findOneBy(TicketCategory, { id: createDto.categoryId });
+      const ticketCategory = await queryRunner.manager.findOne(TicketCategory, {
+        where: { id: createDto.categoryId },
+        relations: { group: { users: true } },
+      });
       if (!ticketCategory) throw new BadRequestException(TicketMessageEnum.CATEGORY_NOT_FOUND);
 
       const { attachmentUrls } = createDto;
@@ -149,6 +154,25 @@ export class TicketsService {
 
       await queryRunner.manager.save(Ticket, ticket);
 
+      const assignedUser = await this.autoAssignUser(ticketCategory);
+      //send notification to assignedUser
+      if (assignedUser) {
+        ticket.assignedTo = assignedUser;
+        await queryRunner.manager.save(Ticket, ticket);
+        await this.notificationsService.createAssignTicketNotificationForAdmin(
+          assignedUser.id,
+          {
+            ticketId: ticket.numericId.toString(),
+            subject: ticket.subject,
+            date: ticket.createdAt,
+            userPhone: user.phone,
+            userEmail: user.email,
+            user: `${user.firstName} ${user.lastName}`,
+          },
+          queryRunner,
+        );
+      }
+
       await this.notificationsService.createTicketNotification(
         userId,
         {
@@ -374,4 +398,17 @@ export class TicketsService {
     });
     return ticketCount;
   }
+
+  //******************************** */
+  async autoAssignUser(category: TicketCategory): Promise<User | null> {
+    if (!category.group) return null;
+
+    const { users } = await this.usersService.getUsersByGroup(category.group.id);
+
+    if (users.length === 0) return null;
+
+    users.sort((a, b) => (a.tickets.length || 0) - (b.tickets.length || 0));
+
+    return users[0];
+  }
 }

src/modules/users/providers/users.service.ts

@@ -491,22 +491,20 @@ export class UsersService {
 
   async findOneCustomer(userId: string) {
     const customer = await this.userRepository.findOne({
-      where: {
-        id: userId,
-        roles: {
-          name: RoleEnum.USER,
-        },
-      },
-      relations: {
-        legalUser: true,
-        realUser: true,
-      },
+      where: { id: userId, roles: { name: RoleEnum.USER } },
+      relations: { legalUser: true, realUser: true },
     });
 
     return { customer };
   }
   /************************************************************ */
 
+  async getUsersByGroup(groupId: string) {
+    const users = await this.userRepository.find({ where: { groups: { id: groupId } }, relations: { tickets: true } });
+    return { users };
+  }
+  /************************************************************ */
+
   async getAdmins(queryDto: SearchAdminQueryDto) {
     const { limit, skip } = PaginationUtils(queryDto);
     const queryBuilder = this.userRepository.createQueryBuilder("user");

src/modules/utils/interfaces/ISms.ts

@@ -40,5 +40,6 @@ export type TemplateParams =
   | "newBalance"
   | "reason"
   | "dueDate"
+  | "user"
   | "subject"
   | "message";

src/modules/utils/providers/sms.service.ts

@@ -303,6 +303,37 @@ export class SmsService {
       this.logger.error("error in sending sms", error);
     }
   }
+  //************************************************* */
+
+  async sendTicketAssignedToAdminSms(mobile: string, ticketId: string, subject: string, user: string) {
+    const smsData: ISmsVerifyBody = {
+      Parameters: [
+        { name: "ticketId", value: ticketId },
+        { name: "subject", value: subject },
+        { name: "user", value: user },
+      ],
+      Mobile: mobile,
+      TemplateId: this.smsConfigs.SMS_PATTERN_TICKET_ASSIGNED_ADMIN,
+    };
+
+    try {
+      const { data } = await firstValueFrom(
+        this.httpService
+          .post<ISmsVerifyResponse>(`${this.smsConfigs.API_URL}/send/verify`, smsData, {
+            headers: { "X-API-KEY": this.smsConfigs.API_KEY },
+          })
+          .pipe(
+            catchError((err: AxiosError) => {
+              this.logger.error("error in sending ticket assigned sms", err);
+              throw new InternalServerErrorException("error in sending ticket assigned sms");
+            }),
+          ),
+      );
+      return data;
+    } catch (error) {
+      this.logger.error("error in sending sms", error);
+    }
+  }
 
   //************************************************* */